These days, phone call and text spam has become an all-too-common annoyance, causing many individuals to not even answer their phone when a call comes in from a number they don’t know. Consumer Reports found that 70% of Americans no longer answer calls from unknown callers. Dealing with spam or robocalls can cost organizations important time and resources because their personnel must answer every call. The productivity of your team will suffer as a result of the time wasted and interruptions caused by fielding robocalls. Similarly, you want to ensure that your efforts are successful and that your way of engagement isn’t suspicious or perceived as spam activity if you’re trying to actively reach out to and engage clients over the phone or by text message.
How can you handle spam calls for your company, whether you are internally handling spam calls or attempting to connect with clients who are concerned that your call might be spam? The most frequent inquiries we have about CallTrackingMetrics regarding spam calls and how to handle them are answered below.
Why does my tracking number’s caller ID show as spam? How can I stop that from happening?
There could be a number of causes for this. It’s possible that enough users have flagged your number as spam, whether as a result of messages, telemarketing calls, etc. The number’s underlying carrier may have been flagged as suspicious since it receives a lot of spam calls. Unfortunately, you cannot stop the caller ID from showing up as spam because different carriers have established this step for customer protection. The good news is that STIR/SHAKEN, a crucial security mechanism that will allow valid calls to reach customers, will be enforced by the FCC by June 30, 2021.
How should I proceed if my tracking number appears to be spam?
For this, you have a few options. You can first recycle the number and get a fresh tracking number. For outbound calls, you might potentially utilize more than one tracking number. We don’t recommend using toll-free numbers for outbound calls if you’re calling places that are outside the area codes of your tracking number. Instead, you might utilize local tracking numbers. We advise using tokens to personalize the message and extra tracking numbers for the campaign if you want to send out bulk texts to your consumers in order to lower the likelihood that the text will be classified as spam.
What does it mean when a number is “cleaned”?
Despite the fact that the majority of numbers have been in use in the past, most carriers do not reinstate them into operation for a while or until they get a certain volume of calls per hour.
Can I get credit for spam calls?
Time wasted on pointless calls, chats, messages, forms or faxes cannot be refunded. Without careful consideration and the likely need to potentially review every call, chat, message, form, or fax, there are often no clear standards that could be used to determine whether a particular activity was unwanted, fraudulent, or spam. The use of the tools described in leadmanagement.reviews offers to reduce the time of these activities, and the potential distractions they cause for your team are the best line of defense.
Can verified caller ID be useful?
Sadly, this is not a workable option. Although you can use this function to make outgoing calls from our system to numbers that are not in our database, doing so makes tracking, reporting, and attribution very challenging. For many users, this defeats the purpose of utilizing CallTrackingMetrics.
What are some effective methods for preventing spam?
When receiving incoming calls, you can activate CTM’s Spam Detective, which checks to see if a contact is arriving at an unusually high rate and, if so, automatically directs them to a voice menu, captcha, or voicemail box to complete certain tasks before connecting them to a live agent. You may even program your own audio menu to ask the caller to enter a specific number before moving on to the sales section.
Describe STIR/SHAKEN.
Caller ID authentication, also known as STIR/SHAKEN, is being implemented by industry stakeholders in an effort to stop illicit caller ID spoofing, sometimes known as “robocalls.” Once put into place, it should significantly improve the accuracy of caller ID data and enable voice service providers to inform their customers about which calls to pick up. Before reaching customers, calls passing through connected phone networks would have their caller ID “signed” as authentic by the originating carriers and verified by other providers. A call’s handoff via the intricate web of networks is digitally validated by STIR/SHAKEN, enabling the phone company of the customer receiving the call to confirm that the call is indeed coming from the number shown on Caller ID.
When will STIR/SHAKEN become operational?
By June 30, 2021, all voice service providers, including originating and terminating, must incorporate caller ID identification using STIR/SHAKEN technical standards in their IP networks. In order to implement the necessary adjustments when they start to be implemented, CTM is collaborating closely with our upstream carriers. We will keep customers updated on any necessary actions or subsequent steps.
